Policies

1.General Health and Safety

‘ELC’ will do its best to ensure the well – being and safety of all members of staff and students on the premises at 78, London Street Reading. Berkshire. RG1 4SJ.
We shall regularly monitor our performance and revise our Health and Safety Management System as necessary to ensure we achieve our objective of continuous improvement.

1) Regular risk assessments of the premises
2) Accident book
3) Fire drills to be carried out regularly. Records to be kept in the log book.
4) Fire risk assessments to take place as legally required.
5) Carry out regular review risk assessments to identify hazards and existing control measures.
6) Maintain our premises and work equipment to a standard that ensures that risks are effectively managed and controlled.
7) All Staff to be made aware of Fire Evacuation Procedure
8) Sanitary bin to be regularly emptied by approved contractors (every 4 weeks as in the ‘Azure Hygiene’ company contract)
9) First aid kit boxes to be kept appropriately stocked at all times on each floor of the building and updated as required
10) When staff or students have requested medical attention from one of the nominated first aiders  = Lynnie on the first floor the requests should be notified to Mrs Olena, in the office, to be entered into the Accident book. Staff will contact the emergency services and / or call an ambulance in the event of a life threatening emergency.

2. Safeguarding

a) Welfare

‘ELC’ Welfare Policy Statement – Students Under 18
(‘ELC’ admits ‘young people’ from 16 years of age)
The Children Act 1989 defines a ‘child’ as a person under the age of 18.The Management of Health and Safety Regulations 1999 regard a ‘child’ as a person who is not over the minimum school leaving age and a ‘young person’ as a person who has not attained the age of 18.
‘ELC’ has a ‘Duty of Care’ to all students. Where the student is under 18, the duty of care is likely to extend to taking the care that a reasonably prudent or careful parent would take of his or her ‘young person’ in the circumstances. ‘ELC’ understands that under 18’s from overseas may not have the same knowledge of experience of the UK as home students so may be more vulnerable to harm than home students of the same age. All ‘young people’ have the right to protection from abuse, to be safe and happy in safe and healthy environment.
We believe that ‘young people’ should be:

  • Listened to and heard
  • Respected for their identity and uniqueness
  • Encouraged and praised

Dealing with concerns:

If a member of staff has told you about concerns they have about a ‘young person’ or about the behaviour of someone in the school.

  • Take it seriously
  • Make sure a written record of the observations or information received
  • Sign and date record
  • Seek advice from social services
  • Contact the Principal of ‘ELC’

b) Bullying & Harassment

‘ELC’ will not tolerate inappropriate behaviour and will respond to any form of bullying or harassment.
Bullying can be described as offensive, intimidating, malicious or insulting behaviour, an abuse or misuse of power intended to undermine, humiliate, denigrate or injure.
Harassment occurs when a person is continually troubled and annoyed by someone else.It may be related to age, sex, race, disability, religion, sexual orientation, nationality or any personal characteristic of the person.

Dealing with concerns:

If a member of staff or student has told you about concerns they have about a ‘young person’ or about the behaviour of someone in the school.

  • Take it seriously
  • Make sure a written record of the observations or information received
  • Sign and date record
  • Seek advice from social services
  • Contact the Principal of ‘ELC’
  • UK Confidential Care helpline – 24 hours – free and confidential information , support and counselling service on free phone 0800 085 1376

c) Abuse

( ‘ELC’ admits ‘young people’ from 16 years of age )
Abuse is the way in which ‘young people’ may be harmed, causing damage physically, emotionally, sexually and through neglect.

Dealing with concerns:

If a member of staff or student has told you about concerns they have about a ‘young person’ or about the behaviour of someone in the school.

  • Take it seriously
  • Make sure a written record of the observations or information received * Sign and date record
  • Seek advice from social services
  • Contact the Principal of ‘ELC’
  • UK Confidential Care helpline – 24 hours – free and confidential information , support and counselling service on free phone 0800 085 1376

3. Behaviour

  • Respect and treat others fairly, regardless of their race, ancestry, place of origin, colour, ethnic origin, citizenship, religion, gender, sexual orientation, age or disability
  • Demonstrate honesty and integrity
  • Provide and example of good conduct that you wish others to follow
  • Ensure whenever possible there is more than one adult present during activities with ‘young people’, or at least that you are within sight or hearing of others
  • Respect a young person’s right to personal privacy
  • Be aware that physical contact with a ‘young person’ may be misinterpreted
  • Recognise that special caution is required in moments when you are discussing sensitive issues with ‘young people’
  • Challenge unacceptable behaviour and report all allegations / suspicions of abuse
  • Show proper care and regard for school property and the property of others

Dealing with concerns:

If a member of staff has told you about concerns they have about a ‘young person’ or about the behaviour of someone in the school.

  • Take it seriously
  • Make sure a written record of the observations or information received
  • Sign and date record
  • Seek advice from social services
  • Contact the Principal of ‘ELC’
  • UK Confidential Care helpline – 24 hours – free and confidential information , support and counselling service on free phone 0800 085 1376

4. Equal Opportunity

‘ELC’ does not tolerate any form of discrimination on the grounds of gender, sexual orientation, race, religion, belief nor disability.
‘ELC’ believes in “Fair play” for all staff and students.
All staff working with ‘ELC’ and students are made aware of the policy on equal opportunities and are expected to act in accordance with it.

Complaints

‘ELC’ will give a full and fair hearing to any student or member of staff who believes that he/she has been treated in a way which is not consistent with the equal opportunities policy. Relevant disciplinary procedures will be taken when appropriate.

Monitoring

‘ELC’ will review and monitor on a regular basis the implementation of its equal opportunity policy in its accordance to be ‘fair’ in all aspects of its operations.
Furthermore ‘ELC’ takes into account current legislation in relation to equal opportunities and this is reflected in the policy statement. The policy is reviewed on an annual basis to ensure that it continues to be in line with current legislation.

NB: All ‘ELC’ classes take place on the 1st 2nd & 3rd floors of the building. There is no lift so those staff or students who are physically handicapped and / or in a wheelchair will have great difficulty in coming up the stairs.
5. Complaints & Grievances

Students

1) If you are dissatisfied with your course or host family speak to your teacher in the first instance. The teacher will try to resolve your complaint as quickly as possible.
2) If you prefer not to talk to your teacher see Mrs Olena (The ‘ELC’ Secretary) in the office. Most difficulties can be solved at this level.

3) If you are still not satisfied speak to Mr. Mc Burney, the Principal and he will try to resolve the difficulty.

4) ‘ELC’ reserves the right to discontinue a course if there are not enough students for the class. Alternative arrangements will be made and / or a refund given.
Suggestions: There is also a red confidential suggestion box in the lobby where you can leave your comments.

‘In the event that the complaint cannot be resolved by ‘ELC’ internally then the complainant may invoke the ABLS complaints mechanism i.e. contact ABLS in writing by signed letter, in English, including your full postal address (not email) and recording whether action has already been taken by ‘ELC’ and state whether the complainant is happy for the complaint to be copied to ‘ELC’.’

ABLS address: Accreditation Body for Language Services Ltd. PO BOX 316. Great Yarmouth. NR30 9EP

 

6. Attendance

‘ELC’ ABSENCE POLICY AND PROCEDURES FOR ALL NON ‘EU’ NATIONALS ON ‘ELC’ SUPPORT VISAS.

Dear Student,
During your study period a class register is kept of all students’ attendance. An additional record of attendance of non – EU students is kept in the office. As ‘ELC’ is a small school with only one main entrance passing the reception office, absences are readily noticed and recorded.
If you are absent 3 days in a row we shall email you requesting reasons why to be sent in writing to us.
If we don’t hear from you in writing by email after 5 days we shall email you again.
If we don’t hear from you in writing by email after 5 days we shall email you again.
Failure to respond will result in ‘ELC’ reporting you to the relevant UKVI Authorities and next of kin.
Regards,
Mr.S McBurney
Principal

Lateness policy

For students who are more than 15+ minutes late, entry to class is at the teacher’s discretion – you may have to wait until the next break to enter class. Continual offenders may be excluded from class and risk being reported to sponsors and parents. The use of this sanction is entirely at the discretion of teachers and the principal.
Punctuality: be on time for class – it is sign of ‘Respect’ for your teacher, Respect for your fellow classmates and Self – Respect as an Ambassador for your country.
Attendance: All teachers take a daily attendance register. If you are going to be absent, are sick or going on vacation/ holiday you must email the office in advance or by 9.30 am on the same day to be given a ‘Time Credit’ for classes missed for those who have paid in advance.

adrien

I improved my English day after day. Thanks to ‘ELC’. Reading is a very nice town, great, lively and quiet. I chose ‘ELC’ as my best friend advised me. I would recommend ‘ELC’ as it is interesting to meet people from different countries and there